8x8 X Series Customer for 12 Years
November 09, 2021

8x8 X Series Customer for 12 Years

Michael Weisel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual presence even though we haven't been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.
  • Call quality
  • Virtual interface
  • Pricing
  • Ability to block spam calls
  • Cost
  • Ease of use
  • Availability
  • It's saved us a lot of money
  • We were able to scale down when needed
8x8 [X Series] was much easier to manage. For what 8x8 cost us in money, it saved us a lot of time. We were constantly having to mess with our open source PBX to get it to do what we wanted it to. Also, we had only one person on our team who really understood it.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

It [8x8 X Series] works well for our company, scales both up and down, and it fits our budget well. I can see this working for a larger company as well as they have a lot of flexibility with their plans. We were able to transfer over our office phone numbers when we first started using them 21 years ago. It would also work well for a small office as there's a lot of room to grow.

8x8 X Series Feature Ratings

Hosted PBX
9
User templates
Not Rated
Call reports
9
Directory of employee names
8
Answering rules
8
Call recording
9
Call park
9
Call screening
9
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated