Item: 8x8 Work
Rating: 9
Author: Michael Weisel

Use Cases and Deployment Scope

We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual presence even though we haven't been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.

Pros and Cons

Call quality
Virtual interface
Pricing

Ability to block spam calls

Most Important Features

Cost
Ease of use
Availability

Return on Investment

It's saved us a lot of money
We were able to scale down when needed

Alternatives Considered

Sangoma Asterisk and formerly from Digium

8x8 [X Series] was much easier to manage. For what 8x8 cost us in money, it saved us a lot of time. We were constantly having to mess with our open source PBX to get it to do what we wanted it to. Also, we had only one person on our team who really understood it.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

It [8x8 X Series] works well for our company, scales both up and down, and it fits our budget well. I can see this working for a larger company as well as they have a lot of flexibility with their plans. We were able to transfer over our office phone numbers when we first started using them 21 years ago. It would also work well for a small office as there's a lot of room to grow.

8x8 X Series Customer for 12 Years

Overall Satisfaction with 8x8 X Series