We Have Been With Abila MIP for 4 years!
Updated January 08, 2018

We Have Been With Abila MIP for 4 years!

Brenda Masters | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Abila MIP Fund Accounting

We are using MIP in the Finance Department. It is our only accounting software. We use the Accounts Payable, Cash Disbursements, Cash Receipts and Accounts Receivable Billings [modules].

The one thing I like which is of great importance; I do not call often, but their support department has always solved my problem. They can log in to your system using Citrix. When you call in for an issue you are on hold for a while - but you can leave your phone number for a call back and they have always called me back!

We were able to customize our general ledger coding and departments and do department level financials and reports as well as organizational financials and reports. It has a drill down feature in several places (there could be more). We are required to have a yearly audit and MIP has been able to produce the reports and financials required.

I just wish they would include the customer's address when you are posting in cash receipts

  • When you use the support Line, they call you back if you leave a callback number.
  • Easy to use and learn for data entry and basic, daily use, and frequently used programs.
  • General Ledger, department and program coding can be customized.
  • They have enhanced the bank reconciliation process and voiding checks in accounts payable - both are important to me. They do improve the software - they do not let it go stagnant.
  • For 1099s the program is user unfriendly. The program could exclude YTD payments under $600 automatically.
  • In accounts payable entries, vendor addresses come up automatically. Need to add that functionality to Accounts Receivable Receipts module and Cash Receipts module.
  • Cash Receipts module needs to be integrated with Accounts Receivable. Donors in cash receipts need to be fully credited with donation (Revenue) even if processing fees are deducted. Rather than recording the full donation to the donor's account, the amount of the deposit (less processing fees) is recorded in the donor record. A serious problem in my mind; forces you to use full Accounts Receivable module which I only use for billings to largest donors.
  • I would still like them to show the address of the customer when you are entering receipts in the cash receipts module.
  • It has allowed us to record revenue and expenses with relative ease of use which helps us more closely track expenses by program and provide accurate financial statements.
  • It provides the options to break out revenues and programs in great detail - great for tracking individual programs
We are able to track a number of revenue sources. We are able to report them at the program level as well as department level and organization level. Abila MIP provides for unrestricted,temporarily restricted and restricted funds. We are able to produce reports that record Federal, State, and municipal monies as well as grants and individual & business donations.
We are able to produce reports that are necessary for 990 requirements.

Still happy with breakout of multiple funds. Works well
We chose a solution designed for non-profits because we are a non-profit - easy decision. We started with MIP in 2012 - I am sure the other options we considered at that time have drastically improved their platforms since we reviewed them.
As noted previously: If you only use cash receipts to record donations, Only the net of the donation (donation less processing fees) which is actually amount of the deposit is recorded in donor's record.
Re-do 1099 process.

It does have options for customization and reporting has improved.

MIP Fund Accounting Feature Ratings

Using Abila MIP Fund Accounting

2 - Only 2 of us in the Finance Department. Once we got going in 2012 with the software, we have been able to handle on our own with only a few support calls - when something unusual happens. We use the online hosted version
  • Writing checks
  • cash receipts module
  • financial statements
  • customizing revenue & expense tracking of small programs
  • interface with development software - SalesForce
Few problems, have gotten to know program. Works for us
4 - Executive view, resource development view, 2 finance people

Abila MIP Support

Response is good, always solve problems promptly
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - Regular support is pretty good. Don't want to spend the money for premium
I was locked up - don't remember the problem or what application I was in -couldn't use the software. They were swift at getting me back running again

Using Abila MIP

Covers pretty much every need
  • Entering invoices
  • writing checks
  • managing recurring entries was difficult to understand when we first started out
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using