Excellent product support and user experience
October 10, 2025
Excellent product support and user experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Absorb LMS
The previous LMS platforms we used were clunky, difficult to navigate, and we had to purchase content to put in the LMS (no authoring tool). Absorb LMS, while pricier than our previous options, contains so much added value. We love Absorb Create and have use it to author over 75 courses since our implementation 6 months ago! It has cut down the time to create learning resources significantly, while still maintaining a high quality. We needed to be able to track learning (which wasn't really possible in our previous LMS's) so the admin experience solved pretty much every problem we had in that regard - we love the ease of use of the reporting feature. I can't say enough good thinks about Absorb LMS and how it's benefited our organization.
Pros
- Customizing the user interface was fairly simple and our learners WANT to use the platform because it looks so nice.
- Admins have so many tools at their fingertips to pull reports, create new users, author new courses, and more!
- Absorb LMS has been the solution to so many problems we had experienced in our previous LMS: ease of use, course library, course authoring, tracking, reporting, etc.
Cons
- Building out competencies is a long and arduous process we have not tackled because of what's needed to be done beforehand.
- Career pathing should be way easier to build out.
- Some reports are hard to find.
- We used Absorb LMS to track Annual Safety Training to ensure compliance with inspectors and ensure our teammates understand the risks and how to mitigate them safely. We were never able to track this before and thus, we simply didn't have mandatory annual training.
- A huge drawback prior to implementation of Absorb LMS was our inability to offer more than our 40 purchased e-courses to our employees. These were mostly safety and equipment based courses, so we didn't have any soft skill development happening. Now we have hundreds of courses available from the Absorb library that cover the safety aspects, but we also have dozens of leadership courses, communication and influence courses, etc. It has been a huge gamechanger for our employees and their development opportunities! When I look at our course library, there are 400 courses, which over 300 being available through Absorb library (the other 80+ were made using Absorb Create).
- Content Creation (Absorb Create)
- Content Libraries (Absorb Amplify or 3rd Party Libraries)
We have hundreds of courses in our course library that were taken from Absorb Amplify or created using Absorb Create. Having these available and the ability to create new resources with a short turnaround time is invaluable for our employees. I've used other course authoring tools (Articulate, Storyline, etc.) and the Absorb Create tool is by far the easiest one I've ever used. While there are a few limitations, you can figure out how to do just about anything you could imagine using the sidebar tools within Create.
We used Cornerstone Learn at my previous organization and it seemed like there were way too many issues from an administrative standpoint. I haven't had many issues at all with Absorb LMS, which makes me think Cornerstone was just expensive junk. Prior to moving to Absorb LMS at Markey's, we used Trakstar (now Mitratech), which was an absolute nightmare. The UE was awful, not customizable, ugly, and not at all intuitive. Absorb LMS is exactly the opposite! We can customize, we made it look super sharp and aligned with our industry, and the UE is so much better.
Do you think Absorb LMS delivers good value for the price?
Yes
Are you happy with Absorb LMS's feature set?
Yes
Did Absorb LMS live up to sales and marketing promises?
Yes
Did implementation of Absorb LMS go as expected?
Yes
Would you buy Absorb LMS again?
Yes
Comments
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