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Laying a solid foundation for the future
November 13, 2021

Laying a solid foundation for the future

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform
  • Cloud IDE
  • Site Studio
  • Edge

Overall Satisfaction with Acquia Digital Experience Platform

Creating the foundation to support websites across our European businesses. Allowing the team to provide a solid foundation for growth, while allowing the business to meet IT security & compliance needs. It also removes the need to have a team of IT skilled staff and empowering the marketing team themself to build the website with ease.
  • Account Management
  • Technical Support
  • Been a partner not a provider
  • Training program on how to use the platform
  • Allowed business to easily comply with security need, removing wasted time and energy
Using the platform is good but a solid vision is needed as some fundamental decisions can affect you later in the project. We made the mistake of starting to build with the mindset of only what we have in our 2-year road map and not looking at the long term. This has meant we needed to go back and redo some work to allow us to addapt.
The platform itself is scaleable and has no limits, but you have to be careful if you think everything will just fit. Watch out for your DNS settings and remember there are limits on your number or request you can make, all this has a cost impact.
useability

Do you think Acquia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Acquia Digital Experience Platform go as expected?

No

Would you buy Acquia Digital Experience Platform again?

Yes

It always has the right answer to meet our business needs. No matter what problem we have thrown at the product, there always seems to be a solution. The support and guidance the Acquia team provide are second to none.

Acquia Digital Experience Platform Support

The team is always there to support any issue. We had an issue around adding more code into the system and they supported us all the way through.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
not having the full skill set in the IT team meant having full support is a very important thing, also any new product you try to insert into you landscape your always better having the real experts instead of the people who think they are experts