Reliable backup
Updated October 28, 2021

Reliable backup

George Freeman | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acronis Cyber Protect Home Office (formerly Acronis True Image)

I use Acronis to back up a laptop used in teaching and research as well as my home computer. It solves the problem of recovering essential materials quickly in the event of a catastrophic computer loss or failure.
  • Restore works (the most important part of a backup)!
  • Restore to different hardware works, important when you upgrade computers.
  • Many options to select the type of backup, where stored, etc.
  • Includes real-time malware protection.
  • I'd like to be able to choose the backup drive by its hardware identification.
  • I'd like to be able to rename online backups.
  • The notifications panel seems unnecessary but it can't be disabled.
  • Notifications show off screen on high DPI display with task bar on the left.
  • New license agreement attempts to contract away freedom of speech.
  • Restore works!
  • Both online and attached drive backups.
  • Reasonable cost.
  • Bare-metal restore to different hardware.
  • Has rescued me four times from complete loss of system (theft, fire, virus).
  • Used often to carry over important files when upgrading.
  • Used often to recover accidentally lost individual files.
  • Hand being able to access files online.
  • Have to stop using it because of the license agreement.
I liked the CrashPlan interface but it was somewhat complex and the product was discontinued for my category of use.

Do you think Acronis Cyber Protect Home Office (formerly Acronis True Image) delivers good value for the price?

Yes

Are you happy with Acronis Cyber Protect Home Office (formerly Acronis True Image)'s feature set?

Yes

Did Acronis Cyber Protect Home Office (formerly Acronis True Image) live up to sales and marketing promises?

Yes

Did implementation of Acronis Cyber Protect Home Office (formerly Acronis True Image) go as expected?

Yes

Would you buy Acronis Cyber Protect Home Office (formerly Acronis True Image) again?

No

Works well to backup three machines (my license limit) at a reasonable cost with a reasonable amount of online storage provided. It is somewhat clunky if you want to do rotating backups among two or more separate hard drives. A license agreement which restricts my freedom to publicly discuss how the software performs is offensive.

Acronis Cyber Protect Home Office (formerly Acronis True Image) Support

Responsive and work with you to solve problems.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Minor bugs like user interface are noted and resolved over a longer time frame. Problems with core functionality get handled quickly.
I am getting exceptional support right now on an issue where backups occassionally take a long time to run.