Acuity is a Good Solution for SMB's
September 25, 2018

Acuity is a Good Solution for SMB's

Sean Pomory | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acuity Scheduling

Acuity, despite not being intended for enterprise use, is being used by our organization to schedule some appointments. We do not have a fully integrated scheduling system for the health system. Instead, we use tools like Acuity to schedule and manage appointments with patients in certain service areas. It helps us track how many appointments we're scheduling via Marketing Qualified Leads, and then helps facilitate follow up as well.
  • Appointment scheduling
  • Calendar sync
  • Online booking
  • Online payments
  • Recurring Appointments
  • Confusing backend for users who manage the appointments
  • Could have more direct integration. Currently integrates through Zapier.
  • Very inexpensive, so ROI happens very quickly
  • Embeds well on Drupal (with some customization), meaning we do not have to redirect users of the site.
  • NextGen Healthcare Clinical Care Solutions (including MediTouch)
We also use Baritrax and CloudApp for scheduling tasks elsewhere. Acuity, despite its limitations, is much better. Again, I do not think we can scale across the organization with Acuity, but compared with the others, I would pick Acuity 9/10 times. The other tools are much more difficult for the end user and the content managers.
Acuity seems best suited for those in a small business setting. I do not think that Acuity could scale with the health system if we needed it to. Instead, we would look towards another product to manage scheduling tasks. I imagine it would work well for beauty shops or other businesses that do not have a lot of volumes.