Small Business Requirement - Perfect Scheduling Tool For You And Your Clients
Eric Weiss | TrustRadius Reviewer
July 24, 2018

Small Business Requirement - Perfect Scheduling Tool For You And Your Clients

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling

Acuity Scheduling is being used by my company, Hatchbuck, and for a side project, I work on whenever we need our new clients to schedule a time to have a one on one for introduction and onboarding to our application. Scheduling things on its own is a challenge when you're trying to juggle between your available time slots and a client's available time slots, but Acuity Scheduling does a great job of displaying just enough information so the client and user can easily maintain and avoid double scheduling any appointments.
  • Acuity Scheduling has a simple view layout of seeing available times available to schedule a meeting.
  • Great integration with Google Calendar.
  • Overall, the platform is very simple to use.
  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
  • For a small business, this is a secretary replacement. This is beneficial when starting out until you get enough income to grow and hire out help.
  • It's a simple tool that does it's job right the first time.
  • If you're worried about price, there is an affordable free version to get you started until you can upgrade to the next tier.
Acuity Scheduling is the only tool I've used like this other than manually scheduling everything through a notebook or Google Calendar. This has worked out fine for me from the beginning, so I haven't had a need or desire to go shop for anything else yet.
Acuity Scheduling is a great scheduling tool, especially if you're running a small business. I set up an Acuity Account for a side project where the owner of the license was starting her own therapy practice. Acuity allows a quick insight for her clients to schedule on her preset hours which eliminates the need to hire a secretary or spend more time on the phone organizing appointments. It saves her time that she can better have spent running more appointments. It's been perfect for her so far.

Using Acuity Scheduling

4 - The people that use Acuity Scheduling the most where I work represent our onboarding and sales teams. Acuity Scheduling helps them and our clients find times that work both for our teams as well as our clients. It's a simply tool that has held true and been reliable, we sometimes don't even notice that we're using it.
This question is really going to depend on how involved you want to get with Acuity Scheduling. If you have HIPPA requirements (that I can't vouch for because I have no experience with HIPPA whatsoever) you're probably going to need to jump through a few hurdles and communicate your needs with Acuity. If you really want to customize things and inject your own custom CSS into the scheduler, you may require a few people for that task.

If you're looking for something simple as a small business owner, you shouldn't need more than 2 in-house support members to run Acuity Scheduling.
  • Scheduling appointments with new clients
  • Scheduling appointments with potential clients
  • Scheduling appointments with current clients
  • I'm not sure of any unexpected ways that we have used Acuity Scheduling
  • Filling this field out
  • Only because 3 are required
  • I cannot think
  • Of any
  • Additional ways that we can use Acuity Scheduling
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.

Using Acuity Scheduling

It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
None
  • Scheduling Appointments
  • Viewing your Scheduled Appointments
  • Setting up your calendar to display your available time slots
  • I have not been able to find difficult or cumbersome functions. This is only going to happen if you start messing with more complex functions where your development team should be able to handle.