Acuity is versatile, easy to use, and customizable
Ginger Davis | TrustRadius Reviewer
March 25, 2019

Acuity is versatile, easy to use, and customizable

Score 10 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Acuity Scheduling

Acuity Scheduling has automated scheduling for our small business of instructors teaching off-site and at our location around the clock. We use it to schedule multiple classes with over a dozen individual instructors both at our place and at customer locations. It's flexible in that you can customize how things are done on different class types and customer service is prompt, professional, and top-notch...they actually help and don't respond with canned answers, which has become the norm for just about everybody else nowadays. It would be well suited to spas and/or hair salons where you need to schedule multiple professionals from a single admin tool.
  • Customer service is knowledgeable, personalized, prompt, thorough, and friendly
  • Customization for the way we use it
  • Integration with other programs
  • The ability to automate emails beyond one year (our customers only have to recert every 2 years so we have to use Survey Monkey)
  • Automation has allowed our office staff to spend more time being proactive/marketing
  • Email settings send out detailed terms and conditions which they must agree to to continue
We have only manually done scheduling using a combination of iCal and GooCal.
A business where multiple simultaneous schedulings/services are happening...like a training school, hair salon, spa.