Review from an IT Support Perspective
Updated January 26, 2026

Review from an IT Support Perspective

James Sandor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

General Business

Modules Used

  • FInancial Management Suite

Overall Satisfaction with Acumatica

I manage the technical help within my company for our finance department. This includes creating new dashboards, report templates and troubleshooting (before sending harder issues to our Acumatica business partner)

Pros

  • Importing our CC transactions
  • Managing our ACH transactions
  • Business dashboards for our staff

Cons

  • Easier report designer
  • Navigation could be easier
  • It has made business expense reports easier
  • General ledger and sub account ledges easier
Some but want to explore more.
4-6 months
Yes, ACH payments are much easier now.
We use it mostly as a general ledger, but have used it for expense reports and ACH payments with an interface from our claims and policy system.
Dynamics was a local application requiring maintenence updates and on site resources. We have enjoyed the move to a cloud base system.

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

It's very nice to see our expense reports and share them via dashboards to our managers in both their and other departments within the company.

Acumatica Feature Ratings

7.5
Accounts payable
8
Accounts receivable
8
Primary and Secondary Ledgers
7
Journals and Reconciliations
8
Configurable Accounting
7
Standardized Processes
7
7.4
Billing Management
7
Cash and Asset Management
7
Travel & Expense Management
10
Budgetary Control & Encumbrance Accounting
7
Period Close
6
Inventory Management ()
Not Rated
Order Management ()
Not Rated
Payroll Management ()
Not Rated
7.3
Dashboards
8
Standard reports
8
Custom reports
6
6.0
API for custom integration
6
Plug-ins
6
6.0
Role-based user permissions
6
6.0
Award Lifecycle Management
6
Project Financial Management ()
Not Rated
6.5
Project Planning and Scheduling
7
Task Insight for Project Managers
6
Project Mobile Functionality
6
Definable Resource Pools
7
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

Using Acumatica

80 - Claims, underwriting and risk management.
1 - It system specialist
  • General ledger
  • Grant tracking
  • Expense reports
  • Grant tracking
  • Payment module
  • Payroll
We feel acumatics has both the functions and customization we need for our business

Evaluating Acumatica and Competitors

Yes - Great plains dynamics.
  • Cloud Solutions
  • Scalability
  • Ease of Use
Wouldn't. We like acumatica.

Acumatica Support

I havent dug deep into support because we use a 3rd party partner vendor. But from talking to people on acumatica. I hear good things.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Quick Initial Response
None
No. We use a 3rd party partner vendor

Using Acumatica

Fantastic for our finance team but some end users struggle
ProsCons
Like to use
Feel confident using
Requires technical support
Slow to learn
Lots to learn
  • General ledger
  • Expense reports
Yes

Comments

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