Item: Acumatica
Rating: 9
Author: Herman Kotze

Overall Satisfaction with Acumatica

Use Cases and Deployment Scope

Acumatica is being used for Finance, Order Management, Inventory Management, CRM, call centre and soon Retail as well. We have other systems that flows into our Acumatica and those are systems we build to ensure a multi-layer approach to make sure not all the work is handled by Acumatica but the other systems sends the important information and milestones to Acumatica to complete the orders. We also use it for warehousing and although we do not do the operational side of this anymore, we have partners that use their systems and then they are integrated into Acumatica through a service layer. Emails and cases are also addressing problems and ensuring that Acumatica are being used 35% more than 2 years ago. Our Acumatica is also being used for returns and repair management.

Pros and Cons

Pros

CRM - Case Management
Inventory Management
Automation
Finance
Integration

Cons

Courier or shipping milestones
App inprovements
Returns and repairs management

Return on Investment

20% increase in productivity
30% decrease in repetitive tasks, rather use automation
10% increase in reporting by using scheduled reports

Time to Value

4-6 months

Acumatica Serving Customers

From a finance side of the business, the team can get things done faster and supply bills and payments much faster. Communication within our organization and to our clients can be streamlined by automated reports, linked to other reporting tools or systems and even notifications. Inventory management with serial tracking is key to our business, we use this far better than the system we had before, purely based on the fact that we had it as one of our main blocks to overcome and to ensure we manage it effectively.

Industry-Specific Use

We have a unique business that needs to cater for B2B, B2C and B2B2C. With all those unique requirements, targets, service levels and focus, not just internally but also externally we need a system like Acumatica that we can use, change, adapt and improve based on our unique needs.

Alternatives Considered

Pastel and ZeroERP

Having used Pastel for a long time in the business, it lacked certain features, or the system was not probably setup for our business needs and requirements at the time. It was also not 100% cloud based and needed to be used through remote desktop which had its limitations. Zero just had 10% of what our business needed.

Key Insights

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Would you buy Acumatica again?

Yes

Other Software Used

Yellowfin, Azure App Service, Microsoft 365

Likelihood to Recommend

It is an all-rounded system. What I do like about it the most is the fact that you can pick what you need for your business needs and enhancements. Then if your business needs change either removes or add modules to ensure constant improvement. The fact that Acumatica listens to its customers and implements new features based on what their users and customers came up with. The fact that the system is entirely cloud based makes it so much easier for your business to ensure constant trade and business as usual. You can customise Acumatica to your business needs and you have a partner that can bring their own and their client's ideas to the table to assist you to make sure you can implement and improve. Areas I think where it will be less appropriate is where your client or supplier are just not moving at the same speed as your business. This can bring delays or bottle-neck issues for both parties.

Acumatica Feature Ratings

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Acumatica User Review

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Modules Used