Honest review
March 02, 2026

Honest review

Robert Tee | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Distribution

Overall Satisfaction with Acumatica

We have been using Acumatica since 2023. Acumatica has been the backbone of the whole operation for our company; it involves almost all staff from service, account, warehouse, sales, purchasing, and the HR department, all of whom use it. And Acumatica has been used on a daily basis. hence it has been very important for our company operation.

Pros

  • Web based
  • cloud
  • user friendly
  • unlimited user

Cons

  • system instability - bugs and errors
  • Features available in previous versions were either not available or not usable or not workable in Acumatica 2025 R1
  • better tracking on each service call
  • better tracking on each lead on CRM
better traceability and transparency . hence minimize the error and mistake. Also no more hassle on filing. all the required information can be search within fingertips , no need the hassle to go through the files which take times and manpower
aside from the standard ERP function which is cloud based. Cloud based had been very useful, no more hassle of installing program on any device. all u need to do is have a web browser and internet.
Service module had been a very important part. No more paper service report, everything now sign via device which save us a lot of time and has better traceability

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

No

I would recommend Acumatica on the usability, functions (Acumatica will have some new features on every new version and Acumatica has 2 new version every year), unlimited user. however it is rather frustrating because the instability of the upgrades which causes some hiccups and disrupt our operation. And the upgrade do cost us money as well.

Acumatica Feature Ratings

Accounts payable
9
Accounts receivable
9
Primary and Secondary Ledgers
9
Journals and Reconciliations
9
Configurable Accounting
9
Standardized Processes
8
Billing Management
9
Cash and Asset Management
9
Travel & Expense Management
9
Period Close
9
Inventory tracking
9
Pricing
9
Order entry
9
Cost of goods sold
9
Standard reports
7
Role-based user permissions
8
Single sign-on capability
8
Transportation Execution Management
8
Trade and Customs Management
8
Fulfillment Management
8

Using Acumatica

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