Item: Watchguard Endpoint Security
Rating: 9
Author: Michael Herud

Use Cases and Deployment Scope

I use and recommend Adaptive Defense 360 / WatchGuard EPDR because I want the highest level of security in defending against malware and other attacks on my computers. I also appreciate the ability to set and monitor computer security for customers via a web console. There is also the possibility to monitor where sensitive data is on my computer and who is accessing it.

Pros and Cons

Malware blocking.
Regulation of access to websites.
Rapid response to threats.

It would be nice to know why some websites are blocked.

Return on Investment

Improved security.
Low administrative overhead.
Rapid response to new threats.

Alternatives Considered

AVG AntiVirus Business Edition, Norton Small Business and Kaspersky Endpoint Security

The protection processes are made transparent.

Key Insights

Do you think Watchguard Endpoint Security delivers good value for the price?

Yes

Are you happy with Watchguard Endpoint Security's feature set?

Yes

Did Watchguard Endpoint Security live up to sales and marketing promises?

Yes

Did implementation of Watchguard Endpoint Security go as expected?

Yes

Would you buy Watchguard Endpoint Security again?

Yes

Usability

10

Adaptive Defense 360 / WatchGuard EPDR is well suited for companies with multiple workstations. It's easy to install and does not make work for the users. Setup and management are done by an admin via a central web console.

Central Management

As an IT consultant, I serve many clients in different locations. The Adaptive Defense 360 / WatchGuard EPDR Central Web Console gives me the ability to set and monitor customer security from my office. This is a great advantage for me and also for the customer because I don't need to take away working time on his computer.

Other Software Used

Microsoft 365, Adobe Acrobat DC, Adobe PhotoShop

Likelihood to Recommend

It is usually difficult to tell whether a protection program is working well. You simply have to rely on it. Adaptive Defense 360/WatchGuard EPDR, on the other hand, makes many protection actions visible and traceable. That is reassuring.

Users and Roles

30 - The 30 people include myself and my clients. These are private individuals and small companies.

Support Headcount Required

1 - The installation and management of Adaptive Defense 360 / WatchGuard EPDR are somewhat difficult for non-professionals. It requires advanced knowledge of computer technology and security.

Business Processes Supported

Protection from malware.
Protection against phishing.
Block unwanted websites.

Innovative Uses

Adaptive Defense 360 / WatchGuard EPDR helps me not only to provide security on my own computers, but also with constant support for my customers.

Future Planned Uses

I don't know anything about that at the moment.

Likelihood to Renew

10

For me, Adaptive Defense 360 / WatchGuard EPDR is currently the best support for my customers in the field of computer security.

Products Replaced

Yes - AVG Internet Security. I wanted a higher level of security for myself and my customers.

Key Differentiators

Product Features
Product Usability
Product Reputation

The most important factor is the very high-security level of Adaptive Defense 360 / WatchGuard EPDR. Of course, this has its price.

Evaluation Lessons Learned

The most important factor is the very high-security level of Adaptive Defense 360 / WatchGuard EPDR.

Watchguard Endpoint Security Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Adaptive Defense 360 / WatchGuard EPDR for Maximum Security

Overall Satisfaction with Adaptive Defense 360 / WatchGuard EPDR