Versatile, expandable, but good for basics too
August 20, 2019

Versatile, expandable, but good for basics too

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Adobe Campaign v6/v7 – Hosted by Adobe

Modules Used

  • Message Center
  • Offers/Interaction Management

Overall Satisfaction with Adobe Campaign

Having recently started to use this software for managing the engagement of schools and public events, we were trying to evaluate this against doing it manually, and this hands down is the easiest way to manage this process. It's great for assigning distinct profiles for easy communication with the schools, and the email creation/manager section is exactly what we needed. There are a few drawbacks though, as it's pretty difficult to get into quickly and not easy to manage unless you're experienced, so it's been a bit of a journey!
  • Very detail orientated, can do literally everything you'd need for email and customer management
  • Modular components mean you can add anything you like if it isn't already covered in a standard module
  • Difficult to manage many modules all at once, but might be easier in a bigger corporation where many people would be managing distinct sections
  • Big software package!!
Both Mailchimp and this work really well, but I think in this comparison, for versatility and expandability, Adobe Campaign just tips the win. If you're looking for something relatively simple, Mailchimp might be the way to go, but with fewer features being available for free, Adobe Campaign is a worthwhile investment.
If you interact with customers, or potential customers, this is a great way to manage that. There are loads of options for customising the communications you have with them, and to divide different customers or potentials/leads into separate categories for followup. As all new software, it takes some time to use it well enough and get the most out of it.

Adobe Campaign Feature Ratings

WYSIWYG email editor
10
Dynamic content
9
Ability to test dynamic content
Not Rated
Landing pages
9
A/B testing
7
Mobile optimization
10
Email deliverability reporting
Not Rated
List management
8
Triggered drip sequences
Not Rated
Calendaring
8
Dashboards
9
Standard reports
Not Rated
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
7
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated