Connectivity issues and connectivity dropping too big of an issue.
September 13, 2021

Connectivity issues and connectivity dropping too big of an issue.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Connect

This program is being used by our company for training purposes
  • I love the fact that you can do screen sharing with this program so that we can see what our trainer is seeing on their computer screen.
  • I like the features such as raising hands and you know thumbs up thumbs down applaud laugh step away because I use all of those in the training classes that I've been with my company. We use the raised hand function in order to ask questions so if anybody in our training class has a question we just click on the raise hand option. And whenever we go on break we use the step away function.
  • I like the fact that it has the function to not only use a microphone but also a camera so that when we come up to answer questions in our training class we go on camera as well as Mike and people get a chance to see who we are and that we're real people and actually hear our voices.
  • One of the issues that I am constantly having with Adobe connect is connection issues with my company I use a lot of programs and they all require access to our VPN and a hardwired internet connection. Because our company has gone into the settings of our all-in-one computers and deactivated the functionality of being able to use wi-fi. I'm able to use the internet with no problem on my computer. I'm able to use all of the programs without any connection issues whatsoever accessing the VPN for our company but Adobe connect is constantly dropping in connection status. There's an icon in the upper left-hand corner that shows us out of four bars what are connection is at and I am constantly dropping between four green bars down to two orange bars. So the connectivity issues are a constant issue with Adobe connect.
  • It's had a negative effect on me because I'm missing a lot of information that my trainer is trying to give us during our training classes because the connection is constantly dropping which causes the voice to drop when they're talking.

Do you think Adobe Connect delivers good value for the price?

No

Are you happy with Adobe Connect's feature set?

Yes

Did Adobe Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Connect again?

No

I give this rating because the connectivity issue is way too big of an issue for me. The reception connectivity issue even though I'm hardwired to my internet is constantly dropping to the point where my trainer is constantly cutting out. And I know it's not an internet issue on my end because I have a very high amount of connectivity with my internet provider here in Ontario Canada. I have one of the highest download and upload packages that you can get with my service provider. And I'm able to surf the Internet and use all of the programs connected to our VPN without any issues whatsoever.
I don't have access to the actual support for Adobe connect I have to go through my trainer.
The connection issue is a big thing for me because my trainer who is talking to us is constantly cutting out and I'm missing so much information that they're giving us during their training classes.

Adobe Connect Feature Ratings

High quality audio
2
High quality video
9
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Desktop sharing
10
Whiteboards
10
Calendar integration
Not Rated
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated