Does exactly what you would expect from Adobe
November 25, 2024

Does exactly what you would expect from Adobe

Chris Chadwick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Customer Journey Analytics

To measure user experience. Or one part of the puzzle that is. What users are doing, where they drop off for example

Pros

  • Visualise data
  • Tell a story
  • Support change

Cons

  • Simplify ui
  • Use ai to interpret data
  • Make sharing the story easier
  • It’s hard to argue with data
  • Makes it easier to implement change
  • I’m not close enough to the big decision to really see the ROI
I’ve been using Adobe products for over 20 years so once you know one you can sort of use most.

Do you think Adobe Customer Journey Analytics delivers good value for the price?

Not sure

Are you happy with Adobe Customer Journey Analytics's feature set?

Yes

Did Adobe Customer Journey Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Customer Journey Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Customer Journey Analytics again?

Yes

It’s great for most people. But can’t be used as the only piece of the puzzle. Bias can be introduced unintentionally with the tool as we are only seeing what is happening not why.

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