Adobe Sign can be a good solution for any organization looking to implement an eSignature process
April 28, 2021

Adobe Sign can be a good solution for any organization looking to implement an eSignature process

David Lee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Adobe Sign is integrated with our Salesforce Lightning environments and used in our eSignature process to send out agreements for electronic signature. One department that has users that are not Salesforce users use Adobe Sign to route documents internally and to send for signatures to external customers that are not sales accounts.

Pros

  • Once everything is setup correctly, performs reliably.
  • eSign process in document is intuitive and user friendly.
  • There are many global configuration options and settings that can be used to enforce specific workflows or company policies.
  • Excellent audit trail on signature request and activities that occurred for it.

Cons

  • Integration with Salesforce is overly complex.
  • Account user managements is all manual and cannot automate via integrations.
  • UI for Adobe pages in Salesforce looks a bit dated and busy.
  • Account maintenance can be a headache because once Adobe has an email address in their system, it cannot be used in any other account.
  • Certain account status restricts the administrator from managing the account.
  • Reporting is very limited to basic information about Adobe Sign transactions.
  • Works well with our business processes to obtain eSignatures.
  • Intuitive for end users when provided with a minimal level of training.
  • Works well if a well defined business process can be followed.
  • If a well defined business process can not be enforced or followed, then less automation (i.e., few clicks and send) can be relied on and requires manual intervention by users.
Adobe Sign support response is quick and for the most part helpful. From my experience multiple communications were needed to get answers or issues addressed, regardless of how well the initial request for help was documented. That's not necessarily a bad thing, but can feel frustrating if you took the time to explain the issue at the beginning. However, since support response time is fairly quick, usually within 24 hours or less, overall I rate it high.
Once you become familiar with the UI, it is an easy application to use. From the account administrator's perspective, it is fairly easy to manage the account and configure, but there are so many options that you have to invest time and effort if you have business use cases where more than just standard eSign process is needed. Maintaining user accounts is simple, but the tool is rudimentary and seem outdated.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

Yes

We use Conga CLM with our Salesforce Lightning and since Conga Sign was already included in the subscription we did consider switching over to Conga Sign. However, due to a lack of standalone Conga Sign account login, it didn't meet the business use case so we decided to stay with Adobe Sign.
Adobe Sign is well suited for companies that want flexibility while having centralized control in their eSignature process. There are so many configurable options that could work for any use cases. There are different levels of pricing that can make it cost effective for any business. Adobe Sign integrates well with Salesforce Lightning, in my experience, although the UI in the signature process could use some improvements. In our instance, every Salesforce user that got setup with Sign account can also login to their own Sign account on the web where their activities can be viewed and tracked. There are good user guide, tutorials and technical documentation.

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