Doesn't feel like an Adobe product
January 20, 2020

Doesn't feel like an Adobe product

Matthew Gardner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe XD

Adobe XD is used by both our product and customer success orgs. Our product team uses it for quick, interactive mockups of both web and mobile experiences in order to complete internal and external testing before allocated development resources to a project or change. Our CS team uses it to create whitelabeled app mockups for our new customers so the look of apps we create is agreed upon before development takes over. This saves us time and cost for developers and allows us to more quickly iterate interfaces.
  • Mockups without code.
  • Fast to use.
  • Very different from other Adobe tools.
  • Learning curve.
  • Faster iteration.
  • Improved user testing for better/more realistic results.
Highlighted previously, but Sketch is likely a better product. We have XD included in Creative Cloud so it was no additional cost, and half the team is on Windows. Otherwise would be paying for Sketch.
Have not used support.

Do you think Adobe XD delivers good value for the price?


Are you happy with Adobe XD's feature set?


Did Adobe XD live up to sales and marketing promises?


Did implementation of Adobe XD go as expected?


Would you buy Adobe XD again?


Honestly, if everyone had Macbooks we would likely just purchase Sketch. XD is an okay tool for mockups and quick iteration, with interactive demo, but it's so different from other Adobe tools in how it works it might as well not be an Adobe product. We use it because some members have Windows machines and also because it's included in our Adobe suite. I wish it felt more like Photoshop and Illustrator.

As well, it sounds like some features will be spun out as ANOTHER upgrade when CC's price is already astronomical. That will likely be our breaking point if they paywall features we use.

Using Adobe XD

6 - Customer success and product/design members
1 - Adobe XD is luckily very self supporting as you can Google for instructions or tutorials for almost anything we'd want for our use cases. "Support" is one in-house guru as this isn't a technical product which requires ongoing maintenance.
  • UI and UX testing.
  • Mockup iteration.
  • White label app mockups by our success team.
  • Interactive pre-sales demos.
  • Website mock ups.
  • User testing on site.
Would still prefer Sketch. If XD becomes more expensive we will evaluate a switch.