The Great Review
Anonymous | TrustRadius Reviewer
Updated February 28, 2019

The Great Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Employment Tax

Overall Satisfaction with ADP SmartCompliance

ADP is used for different functions within our organization. My group use ADP for Payroll Tax purposes. ADP files all our tax returns, reviews our notice and calls jurisdictions on our company's behalf. Not for sure what our company was doing prior to ADP.
  • file tax returns
  • review notices
  • try to make process improvements to fit our needs.
  • answer questions when asked.
  • making it easy for clients to get their own tax returns from smart compliance
  • having another action button asking us if ADP wants to make an amendment when ADP review tracers
  • then new invoice is not as detail as it should be.
  • positive impact would be my group doesn't have to do full research on tracers. ADP gives us an overview on what's going on
  • negative impact - we would like to know which employee the tracer is for if this is possible. even though ADP gives us an overview, we would like for it to be more detail. Or if it needs an amendment there should be a button that say create amendment.
Well suited when it comes to filing tax returns, but needs improvement on letting the customer have more access to certain reports.