ADP SmartCompliance - Help Make Your payroll successful.
Updated November 25, 2025

ADP SmartCompliance - Help Make Your payroll successful.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Payments

Overall Satisfaction with ADP SmartCompliance

The Payroll department uses Smart Compliance to manage tax filing and W2s. We also used to manage users for W2 I pay access. Helps employees to access their W2 electronically without the Payroll department having to print and mail to employees that have lost original W2. ADP for tax filing identifies through reporting issues and concerns with data being passed and flags agencies that we may need to register for tax ID. I have been at Bright Horizons for about seven years, and we have used it even before my coming to BH.

Pros

  • They monitor data and send alerts so you don't have to go in and look.
  • So much functionality.
  • Very user friendly.
  • Help keep clients update to date with ever changing tax requirements
  • Provide extensive training options

Cons

  • Tax amendments would be better—the ability to look at reports that include all amendments.
  • The knowledge of the client service employees. I feel like they respond with standard script and are not a personable as they were in the past.
  • There are several platforms and places to go and would be nice to have one sign in that provides a person icons or a place to go from that one place. I.E. Ipay; W2c processing etc.
  • Quarter-end reporting review before filing has helped reduce potential penalties and interest.
  • The resources are available to help with the new state setup. The links to the state and local sites make information easily accessible.
  • ADP works with our Payroll vendor on standard integrations, so when there is a new state tax, it is automatically set up on mapping, and account numbers need only be added if applicable.
  • Often, I get notifications from ADP on any state and local changes before we get a notification from the state.
  • The only downside of ADP's innovative compliance is that the client support managers don't try to understand the client's account. It can be frustrating for someone with many years of experience who understands what is needed, but the person says they can't help.
Workday.
We used the standard integrations for tax and wage payments. This is good because when updates are made, the testing is fairly straightforward. The only piece I wish we could fix is the balancing at the end of the quarter, where the YTD doesn't always match, or the YTD # doesn't come over on some.
Often, I find that ADP can provide information in simpler terms than some of the state regulations. I like how it comes once a month. It keeps me up to date. It helps me validate that we are compliant in the states that we are in. It is excellent that periodically, I hear from sales about an industry specific to us to see if we would have use for a new product.
ADP has lots of training and information about Smart compliance and where to find the necessary data. I find it easy to navigate to see what I am looking for. If I can't find something, I can always ask, and someone will tell me where I can find it. Over the years, the modules have changed, but not too much. I am sure it is a small update based on client feedback.
ADP remains our top choice for tax filing and wage payments. Their reliability and expertise give us complete confidence, and we have no desire to switch. They consistently deliver accuracy and compliance, making payroll effortless.

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

Yes

ADP SmartCompliance has been a game-changer for our payroll and compliance processes. I really appreciate how they handle tax filing seamlessly and stay up to date with all filing requirements. This takes a huge burden off our plate and gives us peace of mind knowing everything is accurate and compliant. Their expertise and automation make the process efficient and stress-free. Highly recommend for any organization looking to simplify compliance and reduce risk!

ADP SmartCompliance Feature Ratings

Type of tax ()
Not Rated
Tax Reporting & Compliance
9.3
3rd-Party Software Integrations
10
Tax Data Reporting
10
Compliance Administration Management
10
Tax Document Management
7

Using ADP SmartCompliance

4 - Payroll and payroll tax part of Finance
2 - It’s important for users to be familiar with SmartCompliance, especially during year-end and tax season when employees are requesting W-2s or experiencing access issues. Knowing the system ensures quick resolution and a smooth experience for everyone.
  • Tax Filing/Tax payments
  • Wage payments
  • Stale Check monitoring
  • W2 Ipay access
  • W2C processing
  • bank reconciling
  • new tax setup
  • Wage verifications
  • Wisely pay cards
There are no plans to move to a different product, as doing so would be a significant undertaking for a department of this size.

Evaluating ADP SmartCompliance and Competitors

Not Sure
  • Integration with Other Systems
This is not applicable for me.

Comments

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