SmartCompliance - walking the talk
Susan Davies | TrustRadius Reviewer
January 23, 2019

SmartCompliance - walking the talk

Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Wage Payments

Overall Satisfaction with ADP SmartCompliance

Primary use of ADP SmartCompliance is for payroll taxes. We also utilize it for Garnishment Disbursements & Wage Payments. It's very user friendly. I am my own administrator so I'm not dependent on ADP to assign users, modify profiles, or add new tax entities. I like the independence, but if I need assistance, I have account managers I can reach out to.
  • Quick access to tax reports - I can run and download prior year or prior quarter whenever I need to. Filters are easy to set so I can get as much or as little as I need.
  • Easy upload for agency notice needing attention - can track status online, add comments, and access the resolution packet when completed.
  • Very easy to add new profiles as new tax accounts are added.
  • We just got the upgrade with the Wage Payments. I'm hoping that eventually we will have links within SmartCompliance to access the iPay Administration website. Right now all I can see is current status of the iPay account.
  • Hoping the Wage Payment Reject Reports will also be within SmartCompliance vs having to go out to another website as we currently have to.
  • Because of the visibility to invoices and payments, reconciliation is much quicker with SmartCompliance.
  • Being able to run test quarter files ahead of the end of quarter makes it much more efficient to know if you have issues and time to correct them before rather than after quarter end adjustments.
I like that we are able to update our tax profiles, but it gets confusing when ADP is also updating our rates. We do get notifications when changes are made.

I also don't understand why there is a new company code for each component. Wage payments & Taxes have different company codes.

ADP SmartCompliance Feature Ratings

Direct deposit files
10