SmartCompliance is a SmartChoice!
January 23, 2019

SmartCompliance is a SmartChoice!

Lara Wilkins, CPP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Tax Credits

Overall Satisfaction with ADP SmartCompliance

ADP SmartCompliance is used by our Payroll Team and HR Operations Team. We use it for reporting, balancing and answering employee questions. Prior to having SmartCompliance we had to rely on several systems to provide the information that SmartCompliance can provide in one place.
  • SmartCompliance provides me and my team a one stop shop for most all details around payroll taxes, employee garnishments and the WOTC tax credit. Each area is intuitive, provides the ability to run reports, and allows for interaction between my team and ADP through the website.
  • Customer support for the website is top notch. While I haven't had more than a couple of challenges, I've been able to reach out to ADP and get my issues addressed and fixed and I'm on my way. The website provides a ton of information, but if you need help, it's right there for you.
  • I like the ability to run my own reports and have them real time. I create what I want and then run the report. It doesn't take more than a few minutes and I've got what I need.
  • The ability to upload documents and files is amazing. No more faxing and waiting for a confirmation. The upload process fast and easy, and you are able to view your uploads within a couple of minutes to ensure what you sent is what ADP received.
  • The e-mail function on SmartCompliance is a bit cumbersome in my opinion. I get the e-mails on the site and also get them to my work e-mail. Seems somewhat redundant, and they build up quickly so if you aren't on the site cleaning your inbox regularly, it's a challenge to empty the box quickly.
  • I wish you could hover over the report names to see what exactly the report is. Sometimes my definition of a report and ADP's definition of a report differ, and I end up running the wrong report, only to find that the right report was under a different name or heading.
  • Reduced time on garnishments. We just scan and upload. We used to have to fax and send, then wait on confirmation and then load to the website. My team saves so much time on this process now.
  • Reporting - we can get most all reports on demand, which is great when I'm asked for stats and totals for meetings.
  • I love the updates on new regulations and reminders on due dates and upcoming changes. It's really a great product.
ADP SmartCompliance is a great resource for users of the ADP suite of products. I don't have any real negatives. I think it's one of the best third party resources that my company uses, and I've seen a number of them. Also, the continuous improvement of the website and it's offerings keeps me coming back to see what else I can do on the site. I've used SmartCompliance since it's creation, and other ADP resources prior to SmartCompliance and I am thoroughly sold on it.