A+ to ADP Smart compliance
November 25, 2020

A+ to ADP Smart compliance

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Payments

Overall Satisfaction with ADP SmartCompliance

[ADP] SmartCompliance is being used for payroll tax filing, issuing payments for payroll payments for employees and for issuing W-2 statements. By ADP doing the filing they are able to process filings to all the states electronically or at least based on the states requirements. They are able to help identify potential issues before the end of each quarter with their Audit reports. Prior to [ADP] SmartCompliance, other vendors were used.

Pros

  • Preparation for Tax filing the reports that identify issues so that as a client we can fix before sending final tax file for quarter and annually
  • W-2 balancing reports are thorough and quickly identify the employees that are errors and won't generate W-2's for
  • The easy set up of new states. More recently ADP started offering the filing of application for companies for new states but in general to get a new state set up even if we as a client don't have all the account #'s the process is pretty simple
  • ADP also helps company stay compliant with POA's much easier than 10 years ago.

Cons

  • The wage payment area could have betting reporting with returned/deleted payments.
  • Tax filing funding - when there is a credit how and when applied could be handled better.

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

Yes

  • For Wage payment - the way they handle checks that are not cashed has made reporting abandon property less of a burden on the payroll department.
  • On a negative note ADP supposedly changed from filing Washington LNI/Workers compensation electronically. Since they went electronic all files have been rejected which in turn create penalty and interest for late/not file returns.
  • Empower - Workday
I just feel like ADP [SmartCompliance] is on top of their game when comes to Tax filing and wage payment needs. Most recently with all the COVID-19 regulations that have come out the support and data provided to clients was clear and on point. They worked closely with partnering vendors to come up with solutions for the options companies could take.

ADP SmartCompliance Support

I love that for Tax we have an individual for support. I do not like that I don't have one person to go to for Wage payment. That is probably the only reason I didn't give a 10.

Using ADP SmartCompliance

Fairly easy to use.

Comments

  • Patrice Campbell | TrustRadius Reviewer
    Patrice Campbell
    (Vendor Representative) commented 4 years ago
    Thank you for taking the time to review your experience with ADP SmartCompliance.

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