Good HCM, but needs some improvements to make it world-class
September 30, 2019

Good HCM, but needs some improvements to make it world-class

Kathy LaViolette | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Vantage HCM

Vantage and several other ADP-related products are being used by the whole company. It is our system of record for all employee HR functions. We also use ESS/MSS, payroll, recruiting and supporting processes. We needed an integrated HR process, from hire to fire, and this solved our most critical business needs. The goal for our purchase of Vantage was one-stop shopping for our HR users and employees in the field.

Pros

  • The user interface and end-user experience is really the best of breed. The mobile app is user-friendly and the ability to flip into alternate languages has improved our adoption of this feature.
  • The administration of the back end of Vantage is easy for practitioners to modify with minimal ADP intervention on run and maintain items.
  • Vantage implementation has helped us standardize our processes across the company.

Cons

  • Customer Service and the support team at ADP continues to be the biggest issue we have. Configuration requiring SME input requires a lengthy ticket process and the assigned resources are overburdened with other responsibilities. We struggle to get dedicated help and quick response times.
  • Small changes to interfaces or tweaked to the configuration we cannot perform ourselves require costly change control requests. A simple change to an ADPR can cost $6000. We feel nickel and dimed.
  • The technology is not aligned between the systems. Payroll is old and needs updating. Recruiting doesn't have the same look and feel and has minimal mobile capability. We purchased the suite of products hoping for alignment and continuity of products and it's clunky and provides a very dissimilar user experience. The separation of functionality between Talent and Time and Vantage and RM required cumbersome batches to update the systems and synch issues are common problems we have.
  • not enough development in the Vantage roadmap of features -- the MY ADP mobile interface is slow to encompass the classic views for performance and time -- we need to be able to do everything in My ADP and mobile, and that is not the case.
  • We haven't felt comfortable turning on MSS since the workflow and functionality isn't truly fleshed out.
  • It has been helpful to have our entire population in the system for reporting and visibility.
  • We are beginning to see trends and insights in our reporting metrics as we grow on the tool.
  • We have moved to paperless processes in several of our hiring and termination practices.
About equal in terms of user adoption and look and feel. Advanced Technology and HTML 5 platforms for Mobile work. The customer support and the Customer community (Bridge) is not great. There are no location user groups for customers to get together and collaborate aside from MOTM which is a good conference but expensive. The enhancement request process seems to go no-where when you vote up an issue. Workday does this better. Roadmaps are often pushed out -- functionality does not get pushed out often enough. ADP seems to have too many products to support and the focus should be on one or two platforms. We regret choosing Vantage over WorkforceNow for this very reason. The older platforms seem to be more stable and the knowledgeable support is more readily available. Even the Bridge is focused on older products.
Per my earlier note. The customer support and the Customer community (Bridge) is not great. There are no location user groups for customers to get together and collaborate aside from MOTM which is a good conference but expensive. The enhancement request process seems to go no-where when you vote up an issue. Workday does this better. Roadmaps are often pushed out -- functionality does not get pushed out often enough. ADP seems to have too many products to support and the focus should be on one or two platforms. We regret choosing Vantage over Workforce Now for this very reason. The older platforms seem to be more stable and the knowledgeable support is more readily available. Even the Bridge is focused on the older products.

Do you think ADP Vantage HCM delivers good value for the price?

Not sure

Are you happy with ADP Vantage HCM's feature set?

Yes

Did ADP Vantage HCM live up to sales and marketing promises?

Yes

Did implementation of ADP Vantage HCM go as expected?

Yes

Would you buy ADP Vantage HCM again?

No

If you have experienced in-house administration and experienced configurers you will spend less on the configuration. Also, the Spanish language features aren't fluid through the system. You should be able to switch a page and have all standard and custom fields flip to the other language. ADP Vantage is a hodgepodge of available translation. It's not out of the box.

ADP Vantage HCM Feature Ratings

6.4
Employee demographic data
8
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
5
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
6
6.8
Pay calculation
6
Support for external payroll vendors
Not Rated
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
8
8.0
Approval workflow
8
8.7
View and generate pay and benefit information
10
Update personal information
9
View job history
7
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.3
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Multiple review frequency
6
6.5
Create succession plans/pools
6
Candidate ranking
7
Candidate development
Not Rated
7.5
New hire portal
9
Manager tracking tools
6
6.5
Corporate goal setting
8
Individual goal setting
7
Line-of sight-visibility
5
Performance tracking
6
4.6
Job Requisition Management
5
Company Website Posting
7
Publish to Social Media
6
Job Search Site Posting
5
Duplicate Candidate Prevention
3
Applicant Tracking
1
Notifications and Alerts
5

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