Overall Satisfaction with AdvocateHub
- Allows administrators to easily set up levels, badging (gamification platform), communications, etc
- Provides seamless integration with rewards vendors like FirstGiving for charity disbursment, and Printfection for on demand schwag fulfillment - makes it so easy for the administrator & allows for the company to not have to store inventory, etc.
- Would like to see more of an analytics dashboard integrated with the tool
- User engagement for user base research
- User engagement for product testing and development
- User engagement for product feedback
- User growth through advocate referral
We scoped out exactly what we wanted and what it would take to build it internally before we landed on Influitive. We were so pleased that nearly everything we planned for was included in the solution and would be much less expensive to implement with Influitive than building it ourselves. Not only that, but the team is always looking for ways to improve the client's experience with the tool and how we can reach out to the audience we are interested in in a more meaningful and impactful way. They are concerned with the advocates' experience, the stickiness of their interaction with the client through the solution, etc. This is clear in everything they build and in the way they coach clients in how to engage their advocates during the set up process. We reviewed several other off the shelf solutions and none of them came close to comparing to what Influitive offers in terms of features for value.
So far the capabilities of the tool, the enhancements that have been made in the short time since we've started using it, the support resources available, and the support from the team itself have been exactly in line with what we could hope for in a purchased solution. We are very pleased!
Great and intuitive experience - they used the "walk me" approach and made the steps to on boarding very clear.