I'm an advocate for Influitive's for AdvocateHub
Overall Satisfaction with Influitive AdvocateHub
AdvocateHub is being administered by the Customer Advocate Marketing Manager in our Marketing department. Customers and Employees can log-in to the cloud-based platform to participate in different activities to advocate for our business, whether making a referral, writing a product review, sharing content on social media, accepting a reference request, and more. It is helping with customer engagement, demand generation, social engagement, and much more.
Pros
- AdvocateHub helps us keep a finger on the pulse of our customers and allow us to engage with them on a recurring basis.
- AdvocateHub has been a 'sticky' platform for our customers, providing them a simple and fun experience, while getting recognized and reward at the same time.
- AdvocateHub is a scalable, automated, and integrated tool that can be used for a number of different purposes, including customer marketing and engagement with customers, employees, and influencers.
Cons
- Influitive listens to their customers. It is a clean and easy to use platform that has gotten positive reviews from administrators and end-users.
- The product is relatively new within the past few years, so there are occasional recommendations that need to be made to the Influitive team, but they are always willing to listen, fast to act, and typically get the issue resolved quickly.
- Increase in social engagement
- More customer referrals.
- Increase in product reviews
None. Influtive AdvocateHub was one-of-a-kind for us and the platform and team at Influitive has exceeded our expectations. They are the leaders in advocate marketing not only in having a great platform, but also in being a committed thought leader in the space that constantly is providing content to better improve your customer marketing efforts. Kudos to Influitive for being a well rounded company that cares about their customers and their customer's success.
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