Connect with your customers on a new level
Michelle Young | TrustRadius Reviewer
June 22, 2017

Connect with your customers on a new level

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AdvocateHub

We use Influitive's Advocate Hub in the marketing department to connect with our customers on a different (sometimes personal) level. Ultimately, we use it to help build brand loyalty, educate our customers on existing and new product features cross-selling/up-selling, reviews and referrals however, the surprise is that we have built personal relationships, too. Our customers have a place to go when there isn't an issue. They aren't frustrated looking for support to fix an issue, they are connecting with us on a daily basis - where they wouldn't have done so if it wasn't for the hub.
  • The templates for building challenges are fantastic. They have great ideas that you can basically clone and edit; they are a great jumping off point for you to really make your own.
  • The support team and advocate coaches are really looking out for you. They want you to succeed and respond quickly to issues (support) and help you set goals and make plans to reach them (coaches).
  • Right now, a lot of things require a .csv import which is time consuming. It would be great if more things could be done by setting up automation rules a little easier.
  • Reporting could be more simplified.
  • In this week alone, I have received over 23 testimonials, over 30 reviews on two different industry-related websites, 10 referrals.
Influitive's AdvocateHub would be great for any company that wants to engage with their customers in a different way to build stronger connections and more meaningful relationships...beyond the sale, training, and support. It's a great way to have some sort of "control" over word-of-mouth advertising (reviews, testimonials), getting referrals for new business and getting content for marketing materials.