Influitive - The Imperative and Must-Have Software.
November 14, 2017

Influitive - The Imperative and Must-Have Software.

Alex Wagner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Influitive AdvocateHub

We are using it in 2 different places. First and foremost we started off by creating a hub for our customers, and it has truly been an incredible tool to engage with our customers, enforce loyalty, and reward our advocates for being incredible humans and providing testimonials, referrals, reviews, social shares, feedback and more. It has been instrumental in our efforts to garner loyalty, engage with our customers more deeply, continue brand loyalty, reduce churn, gather more referrals and much, much, much more. It is priceless and don't know what we would do without it. We are also currently building out a partner hub as well in order to increase engagement with our partners.
  • AdvocateHub is incredible at increasing engagement. Not only between each other, as our advocates love using each other for advice and feedback, and love having a built in community to learn from each other, but it also increases engagement between GoGuardian as a whole and our customers.
  • Giving our customers a place to be heard, provide feedback and really have an instrumental voice in changing the company for the better. Our advocates LOVE that they are able to help shape the product.
  • Providing a place for UX research, and research in general. We are able to reach thousands of our customers at once, and receive adequate amounts of feedback in minutes and hours, as compared to days and months before AdvocateHub.
  • Providing a place to not only gather referrals, but actually adequately reward our customers for providing those referrals.
  • There's not much I would comment on in regards to room for improvement. They are pretty incredible across the board. The only thing is, I wish the process for setting up a Hub was easier, but, honestly if it wasn't so in depth, the end result wouldn't be as incredible. As wise folks say -- nothing good comes easy.
  • We've increased referrals, references, reviews, testimonials, social shares, etc ten fold.
  • We've been able to accomplish feats that would have previously taken days and months, and are able to complete them in minutes or hours. It's a huge time saver.
  • By giving our customers a strong voice, we are increasing loyalty, which in the end increases ROI as they are more likely to renew and reduces churn.
  • Advocately and Zuberance
I evaluated nearly 10 different competitors, and AdvocateHub/Influitive was far and wide the best choice, hands down. A bit pricey, but, worth it. We chose them for the fact that they are industry standard, customer support was amazing, analytics and reporting was robust, they're willing to work with you, among many, many other decisions.
AdvocateHub is a must-have for any company that wants to get to know their customers, engage more deeply, gather referrals, reviews and testimonials. It's a must have for any company that wants to give their customers a place to learn from each other, to widely share content, to gather user generated content, to conduct surveys, to set up places to meet their customers face to face, to get more out of events, etc. There are literally infinite uses for AdvocateHub. It is without a doubt a no brainer, and an imperative tool for any marketing team, but honestly, any company in general. I will never work somewhere ever again without suggesting and pushing for this product to be used.