I'm in with Adyen!
November 01, 2023

I'm in with Adyen!

Justin Hughes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adyen

Adyen is a fantastic service. We have NEVER had a service disruption. Just the opposite, Adyen helped us through several incidents where we were being carded or otherwise targeted. Of gateways in the market, Adyen has some of the easiest-to-use interfaces, a fantastic set of fraud management tools, an actual omnichannel presence (with access to high-quality POS devices), and most importantly, a world-class customer success team that is always in our corner. I'd strongly recommend it to anyone looking for an omnichannel gateway or needing a gateway to be integrated into their commerce platform or ERP.
  • Omnichannel Payment Collection
  • Fraud Mitigation
  • Cost Effective
  • Reliable Gateway Services
  • International Payment Collection
  • Customer Service
  • Would like more options for hardened POS terminals
  • We were able to deploy omnichannel payment collection, thereby unifying customer experiences and increasing our ability to understand and market to customers.
We have NEVER had an availability issue with Adyen.
Without Adyen, we would have never been able to make our Salesforce and Netsuite platforms work in concert.
Of the self-service options like Braintree and Stripe, Adyen provides the widest and most reliable feature footprint. Other providers, like Stripe, may work better for very narrow applications, or like Shopify if you've fully bought into the entirety of that ecosystem.

Do you think Adyen delivers good value for the price?

Yes

Are you happy with Adyen's feature set?

Yes

Did Adyen live up to sales and marketing promises?

Yes

Did implementation of Adyen go as expected?

Yes

Would you buy Adyen again?

Yes

Any user on Netsuite, Salesforce Commerce Cloud, or Magento should be considering Adyen. As well as customers that are considering Stripe, but also want a physical or international presence. Adyen is highly competitive with Braintree and has much better success support. Not suited for customers who already have a payment-integrated platform, like Square or Shopify.

Adyen Feature Ratings

Fraud Detection
9
API or SDK
9
Recurring Payment Support
7
Billing and Invoicing Support
8
Global Support
9
Payment Form Acceptance
10