Best Social Media Management Tool! (Especially for Facebook)
August 10, 2018

Best Social Media Management Tool! (Especially for Facebook)

Michelle Cannon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AgoraPulse

Agorapulse helps me organize my clients' accounts, streamline the calendars, keep track of the content, and monitor the effectiveness of my strategy. The reports are detailed and insightful. Most of all, I can easily share the reports with my clients.
  • Easy scheduling.
  • Robust, insightful reports.
  • Customer Service is friendly and almost always available online.
  • Puts content in one place for easy managing.
  • The mobile app lacks functionality.
  • Data retention period is too short.
  • It would be great if we could drop a blog post link in, and choose whether to post it as a link or an image. Food bloggers tend to share images. The need to download images, then upload them to Agorapulse has proven to be a time-suck.
  • The cost is a bit high compared to others.
1 - I am a freelance social media manager for food bloggers.
  • Nothing negative to share. If it was a bit less expensive, that would be fantastic.
I love Sprout Social's reports, but their posting/scheduling interface is time-consuming. Agorapulse allows me to use my time efficiently. I used Post Planner for 5 years, but lately, it doesn't seem to get the reach it once did. I'm not struggling with reach since switching to Agorapulse.
Agorapulse is perfect for social media managers who are juggling several accounts.

Agorapulse Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Content planning and scheduling
10
Audience targeting
Not Rated
Workflow management
10
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Campaigns and promotions
Not Rated
Twitter
Not Rated
Facebook
10
Instagram
Not Rated
Campaign success analytics
10
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
10
Mobile access
1

AgoraPulse Support

Any time I've contacted customer service, I received a response quickly. The one time there was a real glitch happening, they had it fixed in a couple of hours.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes. I received an immediate response and the situation was sent to tech. When I came back a couple of hours later, everything was running perfectly.