Take back your time!
September 21, 2018

Take back your time!

Keri O'Brien | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AgoraPulse

Darn Good Yarn is currently using AgoraPulse to monitor our organic and paid social posts. This work is completed by our customer service staff. We found that going into each ad set directly in Facebook Business Manager was too time consuming. This software has allowed us to drastically reduce the time it takes for us to respond to a customers comment.

Pros

  • Facebook Ads Management - It brings all of your ad comments into one platform and reduces the number of clicks and time as compared to preforming these tasks in ad manager.
  • Social Monitoring - AgoraPulse brings all of your brand related mentions into the platform so you do not have to search across multiple platforms.
  • Escalation - AgoraPulse allowed our agents to assign tickets that they are unable to answer to more experienced staff

Cons

  • Moderating Instagram - due to the privacy features of Instagram, we are unable to respond directly to posts we are tagged in within AgoraPulse. The software does take you directly to the post
5 - customer service agents
  • We have reduced customer service hours spent replying to paid ads
  • We have been able to catch and respond to "bad eggs" before escalation
It is well suited for business with multiple facebook ad campaigns with multiple sets in each campaign. If you do a lot of work with Pinterest, they currently do not support this integration. Its is great for keeping an eye on your business mentions across social channels (FB, Twitter, Youtube, Instagram).

Agorapulse Feature Ratings

8.0
Boolean keyword searches
9
Filtering out noise/spam
7
8.0
Content planning and scheduling
10
Audience targeting
7
Workflow management
7
10.0
Customer interaction histories
10
Bulk actions
10
8.0
Lead generation
8
Campaigns and promotions
8
9.3
Twitter
10
Facebook
10
Instagram
8
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
10.0
Role-based user permissions & privileges
10
Mobile access
10

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Lisa Kalner Williams
    commented 6 years ago
    Thank you so much for the Agorapulse love, Keri! We were so bummed when the Instagram API stopped allowing third party tools to respond directly to Instagram posts. We hope that this decision is reversed in the near future so that we can offer in-app replies again to our customers. Fingers crossed.

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