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AgoraPulse Review: "Take back your time!"
https://www.trustradius.com/social-media-managementAgoraPulseUnspecified8.5270101
Keri O'Brien profile photo
September 21, 2018

AgoraPulse Review: "Take back your time!"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AgoraPulse

Darn Good Yarn is currently using AgoraPulse to monitor our organic and paid social posts. This work is completed by our customer service staff. We found that going into each ad set directly in Facebook Business Manager was too time consuming. This software has allowed us to drastically reduce the time it takes for us to respond to a customers comment.
  • Facebook Ads Management - It brings all of your ad comments into one platform and reduces the number of clicks and time as compared to preforming these tasks in ad manager.
  • Social Monitoring - AgoraPulse brings all of your brand related mentions into the platform so you do not have to search across multiple platforms.
  • Escalation - AgoraPulse allowed our agents to assign tickets that they are unable to answer to more experienced staff
  • Moderating Instagram - due to the privacy features of Instagram, we are unable to respond directly to posts we are tagged in within AgoraPulse. The software does take you directly to the post
5 - customer service agents
  • We have reduced customer service hours spent replying to paid ads
  • We have been able to catch and respond to "bad eggs" before escalation
It is well suited for business with multiple facebook ad campaigns with multiple sets in each campaign. If you do a lot of work with Pinterest, they currently do not support this integration. Its is great for keeping an eye on your business mentions across social channels (FB, Twitter, Youtube, Instagram).

AgoraPulse Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
7
Content planning and scheduling
10
Audience targeting
7
Workflow management
7
Customer interaction histories
10
Bulk actions
10
Lead generation
8
Campaigns and promotions
8
Twitter
10
Facebook
10
Instagram
8
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
10
Mobile access
10