Take back your time!
September 21, 2018
Take back your time!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with AgoraPulse
Darn Good Yarn is currently using AgoraPulse to monitor our organic and paid social posts. This work is completed by our customer service staff. We found that going into each ad set directly in Facebook Business Manager was too time consuming. This software has allowed us to drastically reduce the time it takes for us to respond to a customers comment.
- Facebook Ads Management - It brings all of your ad comments into one platform and reduces the number of clicks and time as compared to preforming these tasks in ad manager.
- Social Monitoring - AgoraPulse brings all of your brand related mentions into the platform so you do not have to search across multiple platforms.
- Escalation - AgoraPulse allowed our agents to assign tickets that they are unable to answer to more experienced staff
- Moderating Instagram - due to the privacy features of Instagram, we are unable to respond directly to posts we are tagged in within AgoraPulse. The software does take you directly to the post
5 - customer service agents
- We have reduced customer service hours spent replying to paid ads
- We have been able to catch and respond to "bad eggs" before escalation