Good, not great.
September 20, 2018

Good, not great.

Jumana Al-Juma | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AgoraPulse

Our social media department utilizes scheduling content and reports through AgoraPulse. It's helpful to schedule content in advanced and see a detailed report about the content posted.

Pros

  • Scheduling is mostly O.K. - Works about 90% of the time.
  • Reports are helpful, even though I have a feeling they're somewhat inaccurate (due to my results using the info they provided)
  • Customer service is fine. They have a chat and get back to me (usually) within the same day

Cons

  • When it doesn't work, scheduling can be very frustrating and ruins my strategy. Sometimes I'll schedule something and it doesn't get posted due to an error and I won't be notified.
  • Doesn't have a feature to schedule videos, which is unfortunate because videos are important to engage the audience. You also cannot post photos that aren't square.
  • Reports seem inaccurate and doesn't give much detail, especially with the window in which we should be posting for each account.
  • I feel like all of my platforms have been doing poorly and I'm struggling with getting my posts viewed. The reports are not helpful and are inaccurate.
This is the only platform manager that I could find that allows multiple team members and clients. This is also the only manager within a reasonable price range that allows you to manage Google+, Facebook, Instagram, Twitter and LinkedIn from the service.
AgoraPulse is a helpful tool if you're managing several social media accounts. I wouldn't use this service for a personal blog or single business, but it is helpful for managing multiple brands on different platforms with my team.

Agorapulse Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
8
Content planning and scheduling
6
Audience targeting
6
Workflow management
8
Customer interaction histories
6
Bulk actions
Not Rated
Lead generation
Not Rated
Campaigns and promotions
7
Twitter
6
Facebook
6
Instagram
6
Campaign success analytics
3
Real-time tracking
2
Competitor analysis
5
Role-based user permissions & privileges
5
Mobile access
4

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Hi there Jumana, Thanks for sharing your feedback with us. I'm glad you've made good use of our scheduling features. BTW, feel free to schedule video to Facebook and Twitter -- we support it -- check out support.agorapulse.com for more details. We've recently heard that customers would like a resizer for non-square images they want to publish to Instagram. It's planned but there's no firm date yet. That said, I've added you to our announcement list for that feature. When we have a date for it, we'll let you know. We want to make sure you continue to love posting and scheduling with Agorapulse. Lisa

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