AgoraPulse Experience
Anonymous | TrustRadius Reviewer
November 29, 2018

AgoraPulse Experience

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AgoraPulse

We use AgoraPulse for monitoring several platforms and being able to schedule content and work on several social media accounts at the same time. We are currently using this service for our Instagram, Facebook, Twitter, and Google+. Since we have a lot of Cantonese members, we use RenRen as well but we can't use AgoraPulse for RenRen right now. We use our social media for promotional contents and announcements. We had to contact customer service several times and they have one of the best customer service teams I've experienced.
  • Good customer service
  • Easy to use
  • Being able to monitor several accounts
  • More social media platforms could be added
  • Images posted through this software sometimes become blurry
  • The interface can be improved
  • The generated Microsoft Powerpoint reports are easier when we report to our supervisors.
  • It saves us time.
  • Our social media engagement has increased.
If you manage several social media accounts, then this software is useful. If you are managing only one social media account, this might not be useful.

Agorapulse Feature Ratings

Boolean keyword searches
7
Filtering out noise/spam
8
Content planning and scheduling
8
Audience targeting
7
Workflow management
9
Customer interaction histories
9
Bulk actions
9
Lead generation
9
Campaigns and promotions
7
Twitter
8
Facebook
9
Instagram
8
Campaign success analytics
10
Real-time tracking
7
Competitor analysis
9
Role-based user permissions & privileges
8