Best in the Category
Updated February 22, 2022
Best in the Category
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Aircall
Aircall was used to communicate with customers and partners. This platform had the highest call quality, it also had a lot of useful features that helped us to manage the processes smoothly. The coaching feature was also really well utilized, while there were difficult cases it helped to solve the issues quickly.
- Wide range of reports
- High quality calls
- Ease of use
- Coaching
- Customization is one of the few things that was lacking
- Quicker problem solving, some cases there was problems with routing
- Chrome extension, great concept but had way too many bugs
- Call recording
- Detailed reports
- Coaching
- High quality calls
- Monitoring teams
- Previous product had all the flaws, Aircall improved call quality significantly
- Monitoring increased the productivity a lot
- Coaching made it way easier to help out newcomers
Do you think Aircall delivers good value for the price?
Not sure
Are you happy with Aircall's feature set?
Yes
Did Aircall live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Aircall go as expected?
Yes
Would you buy Aircall again?
Yes