It is worth investing in it
April 01, 2021

It is worth investing in it

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Essentials

Overall Satisfaction with Aircall

Aircall is widely used within our organization to ensure our Service Center can contact our patients whenever needed and stay in touch with them. We place patient care as our N1 priority, and Aircall assists us with that. We are always able to connect quickly and have long conversations without the high international phone charges. Other functionalities in Aircall help us perform even better, set specific goals, and improve our targets. It is simple to use, convenient and affordable. A great choice for companies looking to scale up.

Pros

  • Fast connection speed
  • Recordings available
  • User friendly interface

Cons

  • Missed calls from the same number are not merged
  • Definitely helps lower costs
  • Shortens employee training time

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aircall go as expected?

I wasn't involved with the implementation phase

Would you buy Aircall again?

Yes

Suitable for organizations working in multiple countries and locations.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
8
Directory of employee names
10
Answering rules
10
Call recording
10
Call screening
10
Message alerts
10
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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