Item: Aircall
Rating: 9
Author: Ariana Lumagbas

Overall Satisfaction with Aircall

Use Cases and Deployment Scope

I was a publisher for a home sharing platform before, and we use Aircall as a tool for reaching out to clients and customers for our platform. It is a very good tool to use as its direct to the point, I love the ringtone and how I can put contact numbers effortlessly.

Pros and Cons

Pros

Voicemail
Voice Recording
Transferring Calls

Cons

Design
More Ringtone
A function where you can minimize it more

Return on Investment

It provides our business revenue as this is the main tool for using calls

Usability

I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.

Alternatives Considered

RingCentral Contact Center
Avaya Contact Center Select

Aircall is a more smooth and easy to use against other tools that are out in the market today. This is the tool I used for two different companies and by just that it proves how effective and good Aircall is. I love the functions and how user friendly it is.

Key Insights

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aircall go as expected?

I wasn't involved with the implementation phase

Would you buy Aircall again?

Yes

Other Software Used

RingCentral Contact Center

Likelihood to Recommend

I was able to have a smooth conversation with my client using Aircall. There were also times where they are calling and it gives me the attention I need to answer the call immediately and I think that is a great feature of Aircall. I also love the vibe and options it can give to me such as voice mail and transferring calls.

Aircall Feature Ratings

Comments

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A Good Call for Aircall

Software Version