Great tool with amazing integration options
May 14, 2025

Great tool with amazing integration options

Temim Tabakovic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Aircall

We use Aircall to communicate with new users on our platform and call prospects.

Pros

  • Integrate with CRM
  • Easy use and cross platform functionality
  • Phone app

Cons

  • No real disadvantages for us as they even connected to our Twilio main line, so far no specific things that are not working or should improve.
  • Great way to communicate with new users via direct call followups and then managing all of the details in Pipedrive(CRM) we use.
They have preformed as expected or above.
Ease of integration with our CRM

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

For small organisations like ours it is working really well and has abundant number of features and integrations so I’m quite happy. For where it would be good maybe on bigger teams as not sure how they are with scaling on larger teams

Aircall Feature Ratings

10.0
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call screening
10
Message alerts
10
VoIP system collaboration ()
Not Rated
10.0
Mobile app for iOS
10

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