Product is completely optimized as a "Support" phone, not good for other departments
September 13, 2019

Product is completely optimized as a "Support" phone, not good for other departments

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Aircall

We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
  • Support line
  • Shared inboxes
  • Support
  • Implementation
  • Sales Line
  • Desktop App
  • Connectivity
  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.

Do you think Aircall delivers good value for the price?

No

Are you happy with Aircall's feature set?

No

Did Aircall live up to sales and marketing promises?

No

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

No

Honestly, it's seems great for support and our support team did love it but it was terrible for sales.

Aircall Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
5
Call reports
5
Directory of employee names
4
Answering rules
7
Call recording
9
Call park
4
Call screening
2
Message alerts
6
Video conferencing
Not Rated
Audio conferencing
5
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
6
Mobile app for Android
Not Rated