Item: Airtable
Rating: 10
Author: Dana Luco

Overall Satisfaction with Airtable

Use Cases and Deployment Scope

DEF is using Airtable to keep track of several things: Sales pipeline, event management, donor contributions, and program management. I use and manage Airtable and provide reports to staff as necessary.

Pros and Cons

Pros

The ease of the relational database capabilities are key for keeping tracking of how our contacts, partners, donors, and event attendees are all related.
The map block feature is great for when we're on the road visiting partners.
The custom views are extremely helpful for viewing the most important information quickly.
As a nonprofit, the reduced prices are also greatly appreciated so we can put more funds towards the youth we serve rather than into infrastructure.
Of HUGE importance is the care and feeding I've received from customer support. I ask a question and get a response within 24 hours and the response is personalized and makes sense. The conversation with a single representative is such a relief and makes it so much easier for me to be productive.
I suspect that the technology integrations with other apps, using Zapier or otherwise, will become more and more important to us - we're working on getting PayPal payment completions to populate our event attendee lists right now!

Cons

I can't actually think of any road blocks or insufficiencies yet!

Return on Investment

It's too soon to have conclusive evidence of ROI, but I suspect our improved ability to manage our partner and donor relationships will improve, thus leading to positive ROI in the future.

Alternatives Considered

LiveImpact, Excel and Microsoft 365

Excel and Microsoft 365 are good for what they do but don't fill the database niche the way that Airtable does.
LiveImpact looks amazing but is currently out of our price range and better suited to medium-large nonprofits. Airtable is the perfect place to start our small org and I keep finding new capabilities in it to help us manage our infrastructure as we grow.

Likelihood to Recommend

I hope to manage everything in our business through Airtable. I'm not sure of the extent of the formula capabilities but I'm excited to learn my options there. The consolidation of all our data so far has been of great value to keep us organized and productive. The fact that we don't have to be IT geniuses is of enormous benefit because relying too much on outside IT help becomes messy - we need stability and ease of use in our technology, which Airtable has given us so far.

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