Item: AnyDesk
Rating: 8
Author: Kishore Kunal

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

I work on a service based company which is Dortoservices and managing staffs from different locations is one of our integral part of the business most of our staff work in remote areas so it is very important for us to train them and provide proper assistant to them whenever a problem occurs in the fields while interacting with customers and AnyDesk helps us in make things easier when such thing happens

Pros and Cons

Pros

Provides video conferencing in remote areas
Easy screen sharing from any device functioning in different locations
Complete screen controlability exchange between two devices can also be done with AnyDesk

Cons

The user interface can be little less Complex and simple
It needs a very strong internet connection for proper screen sharing which is a major disadvantage according to my experience
Not very much compatible with mobile devices

Return on Investment

Our employees retention has been increased by more than 55% has compared to last year
Also the percentage of our customers who are coming back for our services is improved now
The total revenue that we have generated this year has been increased by 35% if compared to last year and this is a great achievement

Usability

For us AnyDesk has been really a wonderful tool as we have been using it for more than 2 years now and my observation in these years are that every businesses should try it once because it is the software that will help them to organise their training sessions and also improve the quality of their support team much better

Alternatives Considered

Adobe PhotoShop

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

I wasn't involved with the implementation phase

Would you buy AnyDesk again?

Yes

Other Software Used

Adobe PhotoShop

Likelihood to Recommend

AnyDesk is a platform that is mainly beneficial for assistance providing, whenever our staffs or employee get stuck while working on our website and business application then our support team assist them through screen sharing and this is done with the help of AnyDesk only and wr provide them proper resolution within minutes

AnyDesk Feature Ratings

Comments

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AnyDesk is one of the best screen sharing and assistance providing software