AnyDesk is great for on-demand attended support.
April 15, 2025

AnyDesk is great for on-demand attended support.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AnyDesk

We use AnyDesk to connect to client machines on demand but attended for quick remote support requests. These requests usually involve troubleshooting Windows or application error messages, training, or demonstrating features in new software releases that we provide. Many clients will not grant us unattended permission to view or control their machines, so AnyDesk is a nice fit for that scenario.

Pros

  • Easy to provide instructions to a client on how to download, install, and use.
  • Small RAM footprint for those machines that are running low on RAM.
  • Easy to transfer files.

Cons

  • We experience more connection timeouts and disconnects with AD than with other screensharing products.
  • I've occasionally experienced crashes that are only resolved by reinstalling the software.
  • Load time on initial connection is often slow.
  • We can quickly provide on-demand screensharing and remote control support to solve client problems.
  • We no longer need to travel to clients' sites to do routine training tasks.
  • We've had good luck using this product on several different ISP connections and feed confident providing support when we're not in our home office.
It offers all the primary features we need - chat, remote printing, file transfer, varying resolutions, and a simple dashboard.

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

AnyDesk has served us well for one-time screen sharing with clients. Our clients like that this won't leave an app running that will allow us access unattended. It's excellent for simple support and training issues. We have standardized on another product for unattended access, and I'm not sure how well-suited AnyDesk is for that task.

AnyDesk Feature Ratings

Remote Administration
8.2
Screen sharing
10
File transfer
10
Instant message
5
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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