AppFolio Property Manager: Big Systems for Property Managers
March 02, 2020

AppFolio Property Manager: Big Systems for Property Managers

Arcoma L. Briceño | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AppFolio Property Manager

AppFolio Property Manager is a very robust Property Management SYSTEM. It is not just an app, not only an interface. It has deep and complex functions that integrate to allow a PM to control and utilize the SYSTEM to complete all the daily tasks necessary to manage, report, and act on PM accounts.
  • Scheduling Showings with Integrated Calendar
  • Creating Leases
  • Accounting Functions are STELLAR
  • Accounting is not as user-friendly for the general Property Manager type, the folks who are actual accountants, like a dedicated accounting person will be fine.
  • Rental Comps are limited and can be quite OFF on the numbers since it only takes into account Appfolio rents...not any other integration. I use this for a bird's eye view only.
  • Scheduling Tasks with a team has come a LONG way in recent years. It still needs some integration to split tasks among users.
  • Negative: Rental Analysis has tricked me a few times
  • Positive: with condo, suites, or rooms, the program is very robust for doing room by room Airbnb
  • Negative: Scheduling tasks: if team tasks can be split, it would be more functional
NONE used Excel, then I started with AppFolio Property Manager in PM
The customer support is slow but reliable. Getting someone to get back to you on a forum is quick and easy. That hey use client's as their workforce to answer questions of other clients is crowd-sourcing at its finest.

Do you think AppFolio Property Manager delivers good value for the price?

Yes

Are you happy with AppFolio Property Manager's feature set?

Yes

Did AppFolio Property Manager live up to sales and marketing promises?

Yes

Did implementation of AppFolio Property Manager go as expected?

Yes

Would you buy AppFolio Property Manager again?

Yes

AppFolio Property Manager has focused on larger PM clients for the past couple of years. In the past, circa 2014, any company willing to pay their fees would be able to get the program. They experienced more problems with smaller PMs who were growing (probably because the businesses were growing and the staff was not as seasoned), so they blocked smaller PMs in 2018 or so. This made them more profitable because the 80/20 rule was used to focus on their best, most efficient use of resources, but it limited the clients who could get the program. I think this was a mistake long term. It was short-sighted, and instead of fixing and supporting the small PM problems and helping them grow into larger PMs that could utilize the program, they just blocked anyone who was not yet their most profitable client.