AppFolio Property Manager Reviews

17 Ratings
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Score 8.3 out of 100

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Reviews (1-5 of 5)

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September 18, 2020
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

9
They do provide excellent customer service. Sometimes the wait times are long, but I’ve never called them and not gotten a resolution before ending that call or shortly after. I don’t think they have a chat option for support, which would be nice for quick questions. They also have a great support page that has been helpful especially when we switched from our old program.
Read Chantal Matthews, MSEd, CHES®, CHWC's full review
March 02, 2020
Arcoma L. Briceño | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
The customer support is slow but reliable. Getting someone to get back to you on a forum is quick and easy. That hey use client's as their workforce to answer questions of other clients is crowd-sourcing at its finest.
Read Arcoma L. Briceño's full review
October 15, 2019
hayley schreihart | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Support Rating

10
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
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September 13, 2019
Heather Urban | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support Rating

8
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Read Heather Urban's full review

What is AppFolio Property Manager?

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes complete accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.

AppFolio Property Manager Screenshots

AppFolio Property Manager Competitors

AppFolio Property Manager Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Residential1.25per unit/per month
Commercial1.50per unit/per month
Community Associations0.80per unit/per month
Student Housing1.25per unit/per month
Plus - Residential$3per unit/per month
Plus - Commerical1.50per unit/per month
Plus - Community Associations0.85per unit/per month
Plus - Student Housing$3per unit/per month

AppFolio Property Manager Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

AppFolio Property Manager Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:United States
Supported Languages: English

Frequently Asked Questions

What is AppFolio Property Manager's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses AppFolio Property Manager?

The most common users of AppFolio Property Manager are from Small Businesses and the Real Estate industry.