Tech support is terrible
June 16, 2020

Tech support is terrible

Edward Lowery | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AppFolio Property Manager

Used across the whole organization for property management and accounting.
  • Tenant portal.
  • Collect tenant payments via ACH.
  • Ease of data entry.
  • Customer service is awful.
  • Only one bank account allowed per specific GL account number.
  • Should have a dedicated support line with techs who know the program.
  • Collecting rents via ACH is a positive.
  • Managing turnover via rpeorts is a positive.
  • Not being able to talk to someone in support regarding questions is a problem.
Tech support fails.

Do you think AppFolio Property Manager delivers good value for the price?

Not sure

Are you happy with AppFolio Property Manager's feature set?

Yes

Did AppFolio Property Manager live up to sales and marketing promises?

No

Did implementation of AppFolio Property Manager go as expected?

No

Would you buy AppFolio Property Manager again?

No

It is easy to use, and the tenant portal and communication with tenants works well.
Their tech support and customer service can be nonexistent at times.

AppFolio Property Manager Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Slow Initial Response
Yes - Eventually resolved after multiple e-mails and phone calls, took two weeks.