Overall Satisfaction with AppFolio Property Manager
AppFolio is being used across the company and houses our resident files. It has helped us make our move-in process almost completely electronic. It also allows easy access to resident ledgers and accounts. In addition, Appfolio’s set-up helps us stay organized, from scheduling tours to preparing for move-ins, everything we need is at our fingertips. Reports are also housed in this system.
- Ease of use
- Customer Support & FAQ Articles
- Organization of the Website
- Ability to Customize
- Application Screening
- Constant Updates to Site
- Customer service hours could be extended
- Quicker application results
- Ability to better keep track of follow-up for prospects
- Ease of online application may result in more applications
- Ability to track leasing performance
- Ease of use results in less training time
Overall, AppFolio is easier to use and has a dashboard that is easier to read and easier to follow day-to-day. You can customize the main page for your needs and access what you need smoothly. The look of one site seems a bit outdated. Also, AppFolio is constantly making changes to better serve customers. For example, three months ago I would have put Onesite over AppFolio for ease of guest card tracking. I come into the office one day, logged on and now AppFolio has a way to easily share which prospects require a follow-up. One site is connected to real page Active Building so some of the resident interaction is missing, but overall, AppFolio is the better system.
Do you think AppFolio Property Manager delivers good value for the price?
Yes
Are you happy with AppFolio Property Manager's feature set?
Yes
Did AppFolio Property Manager live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of AppFolio Property Manager go as expected?
Yes
Would you buy AppFolio Property Manager again?
Yes