As a consultant, I use it for our client's enterprise solutions, to solve their business problems. It's used for everything from SOX accounting, enrollment of services, general reporting, escalations, government compliance and task commitment tracking to scheduling of physical assets like shuttles. We also automate common business processes that we find are candidates for automation. Its ability to consume external data is key. We use ASMX/WCF web services to query for data in the designer and then use Appian to handle the logic that needs applied to our data. The way it works with Microsoft Active Directory is also vital to our daily operations. The support we get from the vendor and the training they have available really help us maximize the capabilities of Appian for our enterprise needs.
- Increased employee efficiency.
- Provides a system to track and make sure compliance things are done.
- It allows us to delegate with ease.
- I was not part of the team that chose the product.
I wasn't part of the process of picking Appian and I didn't compare it to other vendor products. From what I now it is a strong product and many companies rely on it for their enterprise needs. To be honest I wouldn't want to switch to another vendor for our BPM needs.
The renewal doesn't come down to me, but I know the team that does this does want to renew it.
It is great where you know the conditions and variables in play. When those things are set in stone and won't change often or drastically it is great. If it is something that is very fluid and doesn't always happen the same way every time, it isn't so great. If it has a real human element that can't be automated for instance.