Appian 7.4
Overall Satisfaction
I implement Appian as a BPM tool in one of our client organizations. Though they have bought enterprise license, It is being used in a particular department to automate the insurance underwriting processes.
Pros
- Social BPM: I don't find any other BPM tool in the market which can provide as much social BPM functionality as Appian does.
- Mobile Compatible: With 7.4 release, Appian has taken this tool to a completely different level. All forms are now by default tempo enabled which means accessible via mobile devices.
- Records: It gives the flexibility to fetch data from both process and external DB without designing any separate process model.
- Integration with External system: In the 7.4 release, call web service component gets improved and therefore it becomes very robust to integrate with any legacy system.
Cons
- Form UI: It improved a lot in 7.4, but still there is still a lot of scope for improvement.
- Report data should be auto refreshed on a page.
- Document management should provide document search feature.
- Tempo has still a long way to go. Lot of improvement is possible here.
- Better customer service
- Quick and Accurate invoice generation
- Reduced manual intervention
- Pegasystems,IBM Business Process Manager
Supporting mobile platform is the key for Appian.
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