Item: Appian
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It is used by a department for client onboarding. It helps to automate the existing client onboarding process which was previously done manually. We are using it to manage onboarding questions that need to be answered by the client and send email notifications to the relevant parties within the organisation so that onboarding process times are reduced.

Pros and Cons

Easy to pick up on how to use the tool by going through a paid class organised by Appian.
Good documentation on the website to support developers.
Simplifies business process management so that companies do not have to reinvent the wheel.

Request for features to fix security findings is generally a slow process.
Request for features to support business objective is generally a slow process.
Appian cloud performance lags behind in-house solution.

Return on Investment

Faster time to market.
Allows embedded interfaces to enhance company's branding.
Reduced effort in development and maintenance.

Support Rating

The support request often take a significant amount of time to resolve. Very often we have to fall back on an alternative solution than to have the problems resolved by the support team.

Usability

Easy for anyone to learn the tool as long as guidance is provided to explain the various concept of Appian (process model/expression rules, etc.).

Key Insights

Do you think Appian delivers good value for the price?

Yes

Are you happy with Appian's feature set?

Yes

Did Appian live up to sales and marketing promises?

Yes

Did implementation of Appian go as expected?

Yes

Would you buy Appian again?

Yes

Likelihood to Recommend

It's a great tool to manage business processes because it has features to allow you to manage different users and control permission of who has access to certain UI or documents. It takes very little time to develop new features for business needs. Great monitoring tool to help troubleshoot production issues.

If performance is critical, Appian will lag behind.

Great BPM tool if performance is not a concern

Overall Satisfaction with Appian