Item: Appian
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Appian is being used across the IT organization in the company because of the low-code capabilities and works well in the modern agile environment with new RPA features and many more. And it addresses several aspects of the organization such as

Migration from legacy systems
Eliminating legacy approaches
Automating business processes
Customer onboarding reports

Pros and Cons

Drag-and-drop interface for workflow development greatly speeds our apps' time to market.
Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using traditional development.
Quick to the market, a real emergency problem solver (e.g., COVID time related apps).
Build once, deploy anywhere makes it easy to put an application in users' hands, regardless of form factor (desktop, mobile, etc.).

I would like to see more flexibility in Appian's UI components.
Appian's RPA capabilities are still growing. I would like to see more user-friendly management/creation of RPA processes.
Debugging can be difficult, as error messages are not always detailed enough.

Return on Investment

Capability to deliver a superlative product in a short timeframe.
Migration of legacy applications in a short time.
Proof of concept development is much easier and quicker.

Support Rating

Good responsiveness, very competent, and only sometimes the resolution for the issue reported is not 100% satisfactory. The Appian community is a great help for quick answers to some of the queries. Appian could be improved when it comes to proper documentation for the plug-ins. The native Appian documentation portal should also be improved by providing more info on the objects that Appian supports.

Usability

Appian is a fast way to create throwaway proof of concepts while having the strength to actualize the POC into working code and working apps. Good abilities to present and manage data, reports, tasks, etc. Documentation on the Appian docs portal can be enhanced to give a better detail of new functionalities.

Key Insights

Do you think Appian delivers good value for the price?

Not sure

Are you happy with Appian's feature set?

Yes

Did Appian live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Appian go as expected?

Yes

Would you buy Appian again?

Yes

Other Software Used

Microsoft Teams, Microsoft SQL Server, Azure DevOps Services (formerly VSTS), SwaggerHub, MS SharePoint, Postman

Likelihood to Recommend

Excellent for data integration, quick time to market solutions, bringing technology and people together. Appian is beneficial in organizations that need to address workflow problems (like CRM, change management, user and role management, customer onboarding, etc.). It can be configured to automatically assign tasks to groups of users and direct work based on pre-configured logic, speeding up hand-off points in the process. Appian currently isn't best suited to cases where you need a public portal where users aren't logged into an account.

Appian: Best bet in the market for quick turnarounds!

Overall Satisfaction with Appian