ARD in a constantly growing multiple location environment
Eric Kelley | TrustRadius Reviewer
April 04, 2017

ARD in a constantly growing multiple location environment

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Apple Remote Desktop

With a company of over 800 employees and growing everyday, our IT department needs a remote support solution. We have users all over the country, and with Apple Remote Desktop we are able to quickly and efficiently support those users. We use ARD daily for general maintenance and fixes for our users, we push out updates and new software as well. I'd say the most critical use for ARD for myself is being able to VPN into my network and maintain the servers when I am offsite.
  • Pushing software.
  • Easily restart or shutdown of systems.
  • Being able to work on a user's computer with the curtains closed for uninterrupted maintenance.
  • Unable to remote into Windows Machines.
  • Need to connect to VPN to support users out of the local network.
  • Seamless support for users.
I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
ARD is well suited in any work environment that has multiple offices or where users work from home.

Apple Remote Desktop Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
9
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
5
Multi-platform remote control
Not Rated