Overall Satisfaction with Apricot by Social Solutions
- Ease of Use + Ease of Configuration
- System Flexibility
- Highly Effective Support Team and Tools (Knowledge Base, Training, etc.)
- Release management - surprise feature changes
- Lack of proactive communications about the product and transparency
- Timely development of features prioritized from customers
- Data integration/integration with other data systems
- Understanding the population we serve
- Insights into our processes and practices
- Contract compliance
- Measuring outcomes and impact
A similar example is a difference in compiling information used to respond to RFPs or to apply for grants. We are able to gather in minutes what used to take weeks, and the information is more meaningful and more accurate.
The improvements we've made to the quality of the services we deliver are equally meaningful. An example in this area is the way we've configured follow-up reminders for our Case Managers, which supports consistency and improves the quality of service delivery for our program participants.
Our programs start with a pipeline of demand that comes from different sources. Our first step is to record the status and history of potential program participants and to perform an initial assessment to enroll those most likely to gain the benefit from our programs.
Once participants are enrolled, our family services work towards outputs that contribute to disrupting the cycles of poverty and incarceration. Our second step is to record details about our service delivery so that we can provide service to the very best of our ability.
We measure results by tracking the output of our programs, recording details about each participant’s program completion. We also measure results by performing assessments against our participant’s progress, which yield changed circumstances and different behaviors. This gives us an opportunity to compare our population of participants to statistics or benchmarks to understand the difference our outcomes have produced. The final step of measuring the impact of our services over time requires longer-term assessments.
- The first and primary risk was failing to meet the
agency’s requirements for a data system at the right total cost.
- The second risk was incurring high procurement,
implementation, and operational costs.
- The third risk was requiring duplicate data entry
into external data systems and the proposed internal data system.
- And the fourth risk was obligating the agency to unfavorable terms and conditions.
However, that does not limit Apricot Core to organizations that are more mature in the areas of process and data management maturity. With sufficiently thought-out organizational change management (OCM), implementation, and sustaining strategies, Apricot Core can be a catalyst to transform an agency into a data-driven and evidence-based organization.
It is worth putting emphasis on the need for well-thought-out OCM and sustaining strategies for the system. The system has the flexibility to support any workflow. With sufficient organizational change management and the right sustaining strategy, it will enable cohesive continuous improvement in standardizing and organizing the infrastructure to support your organization's goals.
If, however, the organization is not willing to commit to investing in these strategies, Apricot Core might not be the right platform. This is primarily why I've rated it a 7 out of 10 on how likely I am to recommend it to a colleague.